At M.A JOHNS & V.D Johns, we are committed to providing smooth, dependable shipping services for all your organization essential purchases. Whether you order our space-saving closet hanging storage bags, versatile hat clips and rack hooks, or slim portable card cases, this policy details our packaging protocols, order handling schedules, and delivery timelines.
1. Order Order Processing & Handling Timelines
All orders placed through pr7aep-cg.myshopify.com undergo quality checks and protective packaging before dispatch:
Standard Order Handling
Timeframe: 1 to 3 Business Days
Orders placed Monday through Friday (excluding QLD public holidays) are processed within 24 to 72 hours.
Order Cut-Off Time
Cut-Off: 2:00 PM AEST
Orders submitted after 2:00 PM Australian Eastern Standard Time will begin processing on the following business day.
2. Product Packaging & Protection Protocols
Because our store offers distinct types of home organization and personal carrying items, we tailor our packaging methods to protect your merchandise during transit:
| Product Line |
Packaging Method |
Transit Safety Features |
| Closet Hanging Storage Bags |
Compact folded wrap inside moisture-resistant polybags and heavy-duty cartons. |
Prevents fabric dampness, dust exposure, or crushing during long-haul freight. |
| Hat Clips & Rack Hooks |
Individual bubble wrapping and padded corrugated postal boxes. |
Protects metal spring clasps, swivel hooks, and surface finishes against scratches. |
| Portable Small Card Cases |
Custom fitted hard-shell boxes with interior foam liners. |
Ensures ejector springs and aluminum/leather shells remain dent-free. |
3. Shipping Rates & Estimated Delivery Windows
Estimated delivery timelines begin once your parcel has been handed over to our logistics partner and a tracking code has been issued:
| Destination Region |
Shipping Option |
Estimated Transit Time |
Cost / Tier |
| Australia (Domestic) |
Standard Postal Tracked |
3 - 7 Business Days |
Calculated at Checkout / Free over threshold |
| Australia (Domestic) |
Express Priority Freight |
1 - 3 Business Days |
Flat Rate Express Fee |
| International (Global) |
Standard International Mail |
8 - 18 Business Days |
Weight-based at Checkout |
4. Real-Time Order Tracking & Delivery Notifications
Once your package is scanned into the carrier network, you will receive an automated shipping confirmation email containing your official tracking number and a direct tracking URL. Please allow up to 24 hours for the tracking link to activate and display initial carrier movement.
5. Address Verification & Delivery Accuracy
Customers are responsible for providing complete and accurate shipping details, including street numbers, unit numbers, postal codes, and contact numbers:
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Correction Requests: If you spot an error in your address after ordering, contact us immediately at [email protected]. Changes cannot be guaranteed once dispatch has occurred.
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Returned Parcels: Parcels returned to us due to an invalid or incomplete address supplied by the customer may incur a re-shipping fee prior to re-dispatch.
6. International Customs, Duties & Import Taxes
For international orders outside Australia, items are shipped on a Delivered Duty Unpaid (DDU) basis unless specified otherwise at checkout:
Customs Duties & Taxes
Import taxes, duties, and customs clearance fees are determined by your destination country and are the sole responsibility of the recipient.
Customs Delays
Occasional customs inspections or clearance checks may extend delivery times beyond our initial transit estimates.
7. Lost, Stolen, or Damaged Packages in Transit
We inspect every product prior to shipping. In the rare event that your shipment suffers transit damage or fails to arrive, please follow the protocol below:
| Issue Type |
Action Required |
Merchant Support Resolution |
| Damaged Upon Arrival |
Photograph damaged outer box and product within 48 hours of delivery. |
Immediate replacement or full refund upon photo verification. |
| Marked Delivered but Missing |
Check household perimeter, parcel lockers, and inquire with neighbors. |
We lodge a formal carrier inquiry and trace scan records. |
| Stuck in Transit |
Contact us if tracking shows no update for > 7 business days. |
We reship the package or initiate lost parcel insurance claim. |
8. Shipping Inquiries & Customer Support
For questions concerning tracking updates, delivery schedules, or special delivery instructions, please reach out to our dedicated support team using the business credentials below:
M.A JOHNS & V.D Johns - Logistics & Fulfillment Department
Business Name: M.A JOHNS & V.D Johns
Fulfillment Origin Address: 255 Lake Cooroibah Rd, Cooroibah QLD 4565, Australia
Online Storefront: pr7aep-cg.myshopify.com
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
