1. Policy Overview & Standard Return Window

We offer a 30-day return window for eligible items purchased online at pr7aep-cg.myshopify.com. You have 30 calendar days from the date of physical delivery to request a return authorization.

2. Item Condition Requirements for Return Acceptance

To qualify for a valid return and full purchase price refund, items must be returned to us in pristine, resalable condition:

• Unused & Unwashed: Closet organizers, fabrics, and metal components must show no signs of assembly, installation, wear, or alterations.
• Original Packaging Included: All items must remain inside their original protective polybags, product boxes, and carry tags.
• Complete Accessories: All multi-pack hat clips, hanging swivel hooks, compartment dividers, or keychains must be included.
• Proof of Purchase: You must supply a valid receipt, invoice, or digital order number matching your customer profile.

3. Category-Specific Return & Exchange Guidelines

Our inventory spans specialized storage and accessory products. Please review the criteria applicable to each item line:

4. Step-by-Step Return Process

To initiate a return smoothly, please follow our required four-step process. Do not attempt to send returns without prior written authorization:

• Step 1 (Submission): Send an email to [email protected] with your order number and photo of the item.
• Step 2 (RMA Approval): Upon verification, our team will issue a Return Merchandise Authorization (RMA) number and designated return address.
• Step 3 (Packaging): Securely pack the merchandise inside appropriate protective packaging along with your RMA sheet.
• Step 4 (Dispatch): Ship the package using a trackable shipping service and email us the tracking code.

5. Return Shipping Costs & Responsibilities

Understanding return shipping responsibility depends on the primary reason for your return request:

6. Damages, Defective Goods & Transit Issues

Please inspect your package immediately upon arrival. If your closet organizer arrives ripped, a hat hook clip mechanism is broken, or a card case shell is crushed, contact us within 48 hours of delivery at [email protected] with photo evidence. We will arrange a free replacement or immediate full refund.

7. Refund Processing & Timeline

Once your returned item arrives at our facility, our quality control team will inspect the goods within 3 business days. After inspection:

• Approval Notification: You will receive an email confirming whether your return has been approved or rejected based on item condition.
• Refund Execution: Approved refunds are credited back to your original payment method (Credit Card, PayPal, or Shop Pay) within 5–7 business days.
• Bank Processing Delay: Please note that processing times may vary depending on your financial institution or card issuer.

8. Non-Returnable Items & Final Sale Exceptions

Certain categories of merchandise cannot be returned under standard change-of-mind rules, including custom promotional sets, clearance items marked as "Final Sale", and gift cards.

9. Merchant Identity & Business Address

For official inquiries, return requests, or written correspondence regarding this policy, please reach out to our legal business address: