At M.A JOHNS & V.D Johns, we place supreme value on open communication and exceptional customer satisfaction. Whether you require guidance selecting closet hanging organizers, technical specifications for our hat rack clips, or order status assistance for compact portable card cases, our dedicated team is here to support you.
1. Primary Contact Channels & Operating Hours
We maintain responsive, direct communication channels to ensure all customer inquiries are handled promptly and thoroughly:
Customer Service Email
Email Address: [email protected]
Our team monitors inbox communications continuously and responds within 24 business hours.
Operating Schedule
Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
Inquiries received outside business hours or on QLD public holidays are addressed next business day.
2. Product-Specific Inquiry Directory
To help us assist you efficiently, please refer to the product category guidance below when reaching out to our support team:
| Product Category |
Common Assistance Topics |
Recommended Inquiry Details |
| Closet Hanging Storage Bags |
Dimensional compatibility, compartment weight limits, material cleaning, and fabric care instructions. |
Include wardrobe dimensions or specific storage capacity questions. |
| Hat Clips & Rack Hooks |
Clamping mechanism strength, strap length adjustments, mounting options, and multi-hat setups. |
Specify hat styles (e.g., baseball caps, fedoras) or rack type. |
| Portable Small Card Cases |
Card capacity limits, ejector mechanism operation, RFID shielding queries, and casing finishes. |
Mention card thickness or mechanism usage questions. |
3. Service SLA & Expected Response Commitments
We hold ourselves to transparent communication standards across all support scenarios:
| Inquiry Type |
Target Resolution SLA |
Handling Priority |
| Order Modifications / Cancellation |
2 to 6 Hours (Before order dispatch) |
High / Urgent Handling |
| Damaged / Defective Items |
12 to 24 Hours (Replacement dispatch) |
High Priority |
| General Product & Sizing Questions |
24 Hours Maximum |
Standard Priority |
| Wholesale & Bulk Orders |
24 to 48 Hours |
Commercial Account Priority |
4. Order Tracking & Delivery Support
If you are inquiring about an existing purchase, please include your official order number (e.g., #1001) in the subject line of your email. This allows our system to immediately pull your shipping records and carrier tracking updates.
5. Business HQ & Physical Address Details
Our store operates under registered Australian partnership credentials. For legal notices, written correspondence, or official merchant records, our physical address is listed below:
Registered Entity
Business Name: M.A JOHNS & V.D Johns
E-Commerce Storefront: pr7aep-cg.myshopify.com
Physical Business Location
Address: 255 Lake Cooroibah Rd
City/State/Postcode: Cooroibah QLD 4565, Australia
6. Wholesale, Commercial & Bulk Order Inquiries
We welcome inquiries from boutique stores, interior organizers, and corporate clients seeking bulk orders of our closet hanging organizers, hat hanging hooks, or compact card cases:
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Custom Quotes: Discounted tiered pricing is available for volume purchases exceeding 50 units per line item.
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Wholesale Contact: Please email [email protected] with the subject line "Wholesale Request - [Your Company Name]".
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Corporate Gifting: Compact card cases are popular corporate gifts; custom packaging options can be discussed upon request.
7. Feedback, Reviews & Continuous Improvement
Your feedback drives our design improvements and product quality refinements. Whether you wish to share a product review, suggest a new organizer feature, or offer input regarding your shopping experience, we invite you to write to us directly.
8. Complete Executive Contact Summary
Please save this quick reference guide for all future communications with our store management and customer care team:
M.A JOHNS & V.D Johns - Customer Service & Corporate HQ
Trading Entity: M.A JOHNS & V.D Johns
Physical Address: 255 Lake Cooroibah Rd, Cooroibah QLD 4565, Australia
Online Store URL: pr7aep-cg.myshopify.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
Jurisdiction: Queensland, Australia
